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Change your password

Replace the password you use to sign in to Klarify. Klarify verifies your current password before making the change, then signs you out everywhere you are signed in.

Prerequisites

  • Password Login is enabled for your account.
  • You know your current password. If you do not, request a reset link from the modal or sign in again using the reset flow.

Instructions

Click your profile icon in the top-right corner, select My account, and click Edit next to Password.

Step 1: Enter your current password

Enter the password you use today in Current Password.

Klarify checks this password before it accepts a new one, so a signed-in session alone is not enough to replace your password.

Step 2: Enter a new password

Enter a password in New Password that contains:

  • At least one lowercase letter.
  • At least one capital letter.
  • At least one special character: !@#$%^&*?.
  • At least eight characters.

The password requirements update as you type.

Step 3: Update your password

Click Update.

Klarify updates your password and signs you out, including sessions on your other devices. Sign in again with the new password.

Troubleshooting

IssueSolution
Update is unavailableFill in both password fields and make sure the new password meets every requirement.
That password is incorrect.The current password did not match. Re-enter it, or click Forgot your password? Send a reset link below the field to receive a reset email.
An error appears under New PasswordThe new password was rejected even though it meets the listed requirements. Read the message shown and choose a different password.
The password controls do not appearReview the enabled methods under Log In Options. Password changes are unavailable when your organization requires another sign-in method.