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Manage two-factor authentication

Two-factor authentication (2FA) adds an authenticator-app code to your password login. Click your profile icon in the top-right corner, select My account, and find Two-Factor Authentication (2FA).

Prerequisites

  • Password Login is enabled for your account.
  • An authenticator app is installed on a device you can access.

Set up an authenticator app

  1. Click Set up next to Authenticator app.
  2. Scan the QR code with your authenticator app.
  3. Enter the six-digit code generated by the app in Code.
  4. Click Continue.

The Account panel shows Two-Factor Authentication (2FA) - Enabled and marks the authenticator app as Configured.

Enter the setup key manually

If you cannot scan the QR code:

  1. Click Touble Scanning? below the QR code.
  2. Copy the displayed setup key into your authenticator app.
  3. Enter the six-digit code generated by the app in Code.
  4. Click Continue.

Click Scan code instead to return to QR-code setup.

Remove two-factor authentication

  1. Click Remove next to the configured authenticator app.
  2. Enter your account password in Enter your password to continue.
  3. Click Finish.

The authenticator app returns to Not configured.

Troubleshooting

IssueSolution
Continue is unavailableEnter the current six-digit code from your authenticator app.
Klarify reports a wrong one-time passwordWait for a new code in your authenticator app and enter it before it expires.
Klarify reports that the setup expiredClose the setup modal, click Set up again, and repeat the enrollment.
2FA controls do not appearReview the enabled methods under Log In Options. Authenticator-app 2FA is available with Password Login.